Frequently Asked Questions
Everything you need to know about AURYN and the wake experience.
Traditional alarm clocks rely on loud, abrupt sounds that can be jarring and easily ignored by deep sleepers. AURYN uses powerful yet gentle vibrations directly on your wrist, waking you naturally without disturbing your partner or housemates. It's specifically engineered for deep sleepers and those who struggle with conventional sound-based alarms—offering a more peaceful wake-up experience for everyone in your home.
AURYN's vibration motor is calibrated to be powerful enough to wake even the deepest sleepers, yet gentle enough not to startle you awake. The vibrations are felt directly on your wrist, providing a personal wake-up experience that's far more effective than traditional alarms for heavy sleepers. Thousands of customers who previously struggled with oversleeping now wake up reliably every morning with AURYN.
No—AURYN operates completely independently without any phone connection required. This means you can keep your phone out of the bedroom entirely, reducing radiation exposure and eliminating late-night screen temptation. Simply set your alarm using the built-in controls, and AURYN handles the rest. Enjoy better sleep hygiene and a truly phone-free bedroom environment.
AURYN is remarkably easy to set up. Follow the step-by-step instructions in the manual included with your purchase (also available on our How It Works page). Ensure the band fits comfortably but securely around your wrist for optimal contact. For best results, wear AURYN every night and maintain a distraction-free sleeping environment. If you have any questions during setup, our customer support team is always ready to help.
AURYN delivers exceptional battery life—more than 14 days on a single charge with normal daily use. You can easily recharge using the included USB adapter. We recommend charging weekly as part of your Sunday routine to ensure your alarm is always ready when you need it most.
Yes! AURYN ships worldwide to help ambitious professionals everywhere transform their mornings. If you're unsure whether we can deliver to your country, please contact our team at support@getauryn.com and we'll confirm shipping availability for your location. We're committed to making AURYN accessible globally.
Import taxes and customs duties vary by country. If your order exceeds the threshold for taxes or duties in your location, you are responsible for any associated costs. Please note: if you decline customs charges and the shipment is returned to us, shipping and handling fees will be deducted from your refund.
Shipping times vary by destination. Please review our shipping policy page for estimated delivery times to your region. Once your order ships from our warehouse, you'll receive a confirmation email with a tracking number so you can monitor your AURYN's journey to your door.
If you need to cancel or change your order, please contact our customer service team as soon as possible. We process orders quickly to get AURYN to you fast, so we cannot guarantee cancellation or modification once the order has shipped. However, we'll do our best to accommodate your request if the package hasn't left our warehouse yet.
We offer a 14-day return window for unwanted items. Products must be unused and in original packaging to qualify for a full refund or exchange. Please note that return shipping costs are the customer's responsibility. Review our complete return policy for full details and instructions.
If your order arrives damaged or defective, please contact our customer service team immediately—within 5 days of receiving your order. We'll provide instructions for returning the item and arrange for a replacement or full refund. Your satisfaction is our priority, and we'll make it right.
Absolutely. We stand behind AURYN with a 100-night money-back guarantee. If your device malfunctions or doesn't meet your expectations within this period, you can return it for a full refund—no questions asked. We recommend testing AURYN as soon as you receive it and contacting us immediately if you encounter any issues.
Address changes are possible shortly after placing your order. Please contact our customer service team immediately to update your delivery address. Since we ship orders quickly, time is of the essence—reach out as soon as you realize you need to make a change.
Our dedicated customer support team is here to help! Email us at support@getauryn.com or use the contact form on our website. We're available every day from 8:00 AM to 5:30 PM and strive to respond to all inquiries within 24 hours. Your questions and satisfaction matter to us.